Contact
Contact Kilo Lingo
One inbox, one person reading it, and no ticket numbers. Here is where to send what.
Email us
hello@kilolingo.com
Read by Jon, our customer success manager: a human reads every email. Questions, complaints, ideas, a word we got wrong: all of it goes here.
Write to usBilling and cancelling
Cancel any time from your account area, which opens the Stripe billing portal. You keep access to the end of the period you have paid for.
In the UK or the EU you can also cancel within 14 days of your first payment, or of a yearly renewal, and get that payment back: email hello@kilolingo.com from the address on your account within those 14 days. No reason needed. The details are in section 9 of the terms.
Something wrong in a lesson
Every page has a Report a problem link at the bottom, and it sends us the page you were on with your note, which beats describing it from memory. Marked wrong when you were right? Tap I think this was marked wrong under the answer and we get the exact question and what you typed.
Plus subscribers
Subscribers have a form in the account area, Talk to us, for feature requests and bug reports. It lands in the same inbox, at the front of the queue.
Who we are
Kilo Lingo is a trading name of Michael McGettrick, a sole trader, of 14 Fairfax Close, Reading, RG4 6DA, United Kingdom.
The small print lives in the terms of service and the privacy policy.